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Capability refers to the skills, tools, and experience that a person needs in order to successfully perform her job. When any of these factors are missing, there is an increased chance that the employ...
When managers decide how to allocate their time for managing performance, the ends of the curve tend to get the most attention: the stars and (more often) the problem children. But what about the folk...
Excellent coaching can improve performance by up to 19%. Coaching by a manager with even average coaching skills can generate an increase in sales of 5-10%; multiply that by the number of people in th...