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You don't control your brand. Your people do.

chartThis is a short parable, a cute and thought-provoking story about a coffee-stained cup. Notice your first reaction to the story as you read it. It might be to condemn the employee's low standards. But...

Strategy is important. But it's not enough.

chart"Culture trumps Strategy", day in and day out. Defining a winning strategy only accounts for 15% of your financial performance against your competition; the balance, a whopping 85%, boils down to exec...

Turnover may be costing you more than you think!

magnifying classUnsure how to respond when clients asked us the question, we did a little research of our own to understand how leading researchers and industry associations estimate the impact of employee turnover o...