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When managers decide how to allocate their time for managing performance, the ends of the curve tend to get the most attention: the stars and (more often) the problem children. But what about the folk...
Happy, satisfied employees are not more productive; in fact, there tends to be a negative correlation. On the other hand, there is a direct and well documented correlation between engaged employees an...
Everyone in your organization is in customer service. Everyone.
Can you say with confidence how they are treating their customers?