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Video: 80/20 Rule in Sales

 

 

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"Average" is NOT a viable competitive strategy

chartFocusing on reducing turnover and investing in employee retention only make sense if you have the right people to start with. Keeping 'B' and 'C' players will kill your workplace productivity. Truth i...

Hiring Tools: The Customer Service Profile

chartJust how IS your front line representing your brand in the eyes of your customer? The Profiles Customer Service Profile measures attitudes critical to success in customer-facing roles.

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