Adding Muscle To Your Customer Service
Everyone in your organization is in customer service. Everyone.
Can you say with confidence how they are treating their customers?
Everyone in your organization is in customer service. Everyone.
Can you say with confidence how they are treating their customers?
How there can be such a fundamental disconnect between the story we tell ourselves at corporate and the reality in the field - and what will it take to repair it?
This organization had convinced themselves that there were no workers available in their markets. A few short months after making changes to their hiring process, they had thousands of candidates-in-w...