Adding Muscle To Your Customer Service
Everyone in your organization is in customer service. Everyone.
Can you say with confidence how they are treating their customers?
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Everyone in your organization is in customer service. Everyone.
Can you say with confidence how they are treating their customers?
How there can be such a fundamental disconnect between the story we tell ourselves at corporate and the reality in the field - and what will it take to repair it?
This organization had convinced themselves that there were no workers available in their markets. A few short months after making changes to their hiring process, they had thousands of candidates-in-w...