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Myth #10: Investing in employee satisfaction makes good business sense. |
Many organizations believe that satisfied employees are profitable employees… and so they invest heavily in perks they think their employees will appreciate – everything from elaborate cafeterias to on-site concierge services, generous benefits and perks through day care. While those features may add to buzz and ‘cool’ factor, they are expensive and generally have very limited if any ROI.
The truth is, there is no documented relationship between employee satisfaction and business performance. A happy workforce is not necessarily a more productive workforce.
The factor that is a predictor of performance and productivity, and it is in fact the most reliable predictor, is something called engagement. Engagement is all about how focused and committed your people are to hitting and exceeding your shared objectives – how much sweat, effort and creativity they are willing to put in of their own free will.
The best part is that engagement doesn’t cost you much. But you do have to set the stage for it by paying attention to the leading indicators of fit. You can rely on the Fit First Philosophy… it will power your business to better results and a stronger P&L.
You are more likely to land a job interview if your name is John Martin or Emily Brown rather than Lei Li or Tara Singh. Even if two candidates have the identical education and work experience,those w...
Everyone in your organization is in customer service. Everyone.
Can you say with confidence how they are treating their customers?
Myth #6: To really get to know a candidate, you need to rely on a good set of behavioural interview questions. Past behaviour is, after all, the best predictor of future performance.