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A New Business Imperative: the AFZ

chartManaging the quality of relationships at work is critical to employee engagement. You can't afford managers who act like talent repellents.

High Cost of Average

chartWhen managers decide how to allocate their time for managing performance, the ends of the curve tend to get the most attention: the stars and (more often) the problem children. But what about the folk...

Hiring Tools: The Customer Service Profile

magnifying classJust how IS your front line representing your brand in the eyes of your customer? The Profiles Customer Service Profile measures attitudes critical to success in customer-facing roles.

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