When managers decide how to allocate their time for managing performance, the ends of the curve tend to get the most attention: the stars and (more often) the problem children. But what about the folk...
Changing times present many challenges for business, particularly for frontline managers whose people will be responsible for working through the challenges. Pressure to perform is high, as are emotio...
Everyone in your organization is in customer service. Everyone.
Can you say with confidence how they are treating their customers?
