Call Centers: Conflicting Priorities make Service Delivery a Balancing Act.
The call center industry faces a unique set of pressures that are often at odds with employee engagement and productivity. How do leaders in the industry position 'People' in their competitive strateg...
Myth #4: First impressions are everything. A candidate needs to impress me in the first five minutes.
The notion of dropping the resume and using candidate fit as the primary admission ticket is revolutionary... but we take our courage from the knowledge that we can back it up with numerous case studi...