The predictors of employee productivity aren't found in the resume. In fact, there is often no correlation at all between education, credentials and work history, and eventual performance and retentio...
The call center industry faces a unique set of pressures that are often at odds with employee engagement and productivity. How do leaders in the industry position 'People' in their competitive strateg...
One major international hotel company committed to adding assessments to the hiring process, and at first the execution was uneven. That is, until they calculated the ROI in the properties that were r...
