Hiring Tools: The Customer Service Profile
Just how IS your front line representing your brand in the eyes of your customer? The Profiles Customer Service Profile measures attitudes critical to success in customer-facing roles.
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Secret #3: Know WHO you are hiring!
If you ran a business with an 80% defect rate in a core product, what would you do? Truth is, that's the typical defect rate in a company's hiring decisions. Most people spend more time and effort to ...